Video Interview #1:
I applied online on December 29th and was asked to do a video interview on January 7th. I completed the interview on the 10th and was asked to complete a Talent Assessment on the 23rd where they told me my top three talents for the job. The questionnaire was multiple choice, not timed, and lasted about 15-20 minutes. They had questions about your work experience, reliability, responsibility, positivity, attention to details, leadership, etc. My top 3 talents from January were Resourceful, Positivity and Achiever.
For this phone interview you are allowed to re-record 5 times in order to put your best foot forward. Depending on the question you get about 30 seconds to read the question and 2-3 minutes to answer the question. The Spanish questions allotted less time to answer. The entire video interview lasted about 20-30 minutes. The questions are listed below for my Flight Attendant- Spanish Speaking application.
Part I
-*company* has strong core values of honesty, integrity, respect, perseverance, and service to others. Our Rules of the Road define who we are and provide a solid foundation for *company*'s culture. Please introduce yourself, and share with us the core values that guide you, and why you think you would be a great fit for the Flight Attendant role at *company*.
-We're excited about your interest in joining the *company* team. In the email inviting you to complete this recorded interview, you were asked to watch a video about the role of a *company* Flight Attendant. What did you find surprising, exciting, or concerning about the Flight Attendant job based on the video?
-Describe a time when you provided excellent service to a customer. What was the situation? What specific actions did you take in the situation? What were the results of your actions?
-Describe a time when you had to change work priorities with little or no notice. What was the situation? What actions did you take and what were the results?
Part II- Spanish Portion (You get 1 chance to listen to the question and 5 attempts to answer).
-Read Spanish prompt. I didn't get a chance to write this one down, but it was something about staying seated until lane is at the gate and the fasten seat belt light is turned off and please wait to open overhead compartments.
-How will the aviation industry change in the next 10 years
-Tell us about an excellent customer service experience you had towards a client.
-If a little boy was behind you was crying what would you do?
-Translate this from English to Spanish, "Ladies and gentlemen, we are scheduled to land at Atlanta’s Hartsfield-Jackson Airport at 8:40 PM. The current temperature in Atlanta is 65 degrees".
After this interview I was asked to do a Live Video Interview where they asked me not to divulge any of the information from the interview. Upon successfully completing this I was asked to attend a face to face interview in Atlanta, GA where once again I was asked not to share any information from the interview. The same day as my interview I was offered a CJO, completed paperwork and was sent back home. A few weeks later I was asked to send in some more paperwork and to complete a Live Spanish Interview.
Video Interview #2:
I applied online on March 11th and was asked to do a video interview the next day. They gave us 5 days to complete the video interview, so I completed mine on the 15th.
The link from the email sent me to a separate page with an informational video and some other resources like interview tips, tour and best practices as well as an online notepad. After that, you are asked to complete an introduction video. The introduction video could be recorded multiple times without consequence. However, after the introduction video you are given 30 seconds to read an interview question and 3 minutes to respond with no re-recordings allowed. The video interview allowed you to take you time before clicking "next" and starting the next timer. My interview had 5 questions on it which I have listed below.
-Tell us about your experience in customer service and how it has prepared you to become a *company* flight attendant.
-Tell us about an experience at work that you are most proud of.
-Tell us about a situation you wish you had handled differently at work.
-How do you describe the *company* brand and how would you represent it?
-Is there anything else you would like us to know about your qualifications?
After you answer these questions you have to watch another short informational video about the next steps and then you are done. The entire process took about 20-40 minutes. They contacted me on April 29th to invite me to the face to face interview in Houston, TX. I will possibly be writing a separate post about this whole experience and another post for tips and tricks later on. I was offered a CJO from the face to face interview 4 hours later through an email.
I applied for a bilingual position online on July 31st. I received a request on October 15th to complete a Spanish phone assessment. Before I ever heard the results from this assessment, I received an invitation to do a phone interview on November 5th and to complete the interview on the 7th. Within 2 days I received a rejection letter. Sadly, I do not remember the interview questions because it was so long ago. However, I do remember it being a live interview with a live person on the other end of the line and not an automated response. I also remember that my interviewer was not at all interested in anything I was saying and that our conversation seemed very stagnant despite my efforts to keep things lively, energetic and enthusiastic. I remember there being many awkward, long pauses as she wrote down notes. The interview lasted about 15-30 minutes.
I hope this helped you get a better picture of the flight attendant video and phone interview process. I will be writing another post soon for tips and tricks in these types of interviews that I learned along the way. On behalf of Kirsten's Aviation Station, I’d like to thank you for joining me on this journey and I look forward to seeing you on board again in the near future. Have a nice day!
